Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

Please note: Pre-order items, custom products, gift cards, and final sale items cannot be returned.

How to Start a Return To start a return, please log into your customer account on our website. If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return through your account will not be accepted.

Shipping and Fees Customers are responsible for providing their own return shipping. All accepted returns are subject to a 15% restocking fee, which will be deducted from your total refund amount.

Approved returns should be mailed to: Bryant Field 1431 C Street Marysville, CA 95901

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can make it right.

Refunds We will notify you once we’ve received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days, minus the 15% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund.

For any return questions, please contact us at helpdesk@freebirdsbaseball.com